Question 1

How do I personalise my order?

Accepted Answer

Each product on our website will have a customisation section where you can type in the unique personalisation you require.

Question 2

Can I return an order?

Accepted Answer

As all orders are custom made to order, they're therefore non-refundable

Question 3

Where are you based?

Accepted Answer

We are based in London, UK

Question 4

How can I track my order?

Accepted Answer

Upon dispatch of your order, you will receive a tracking number which you can use to track your order in real time.

Question 5

Can I receive my order from Omorphia Designs sooner than the estimated delivery date?

Accepted Answer

Absolutely! Just send us a message prior to ordering to ensure that we can fulfill this for you

Question 6

What if my order arrives damaged?

Accepted Answer

If you order arrives damaged, send us a email/message with images showing the damaged product and a replacements will be sent out to you

Frequently asked questions